Job summary

Customer Service and Support executives empower customers to make more informed decisions by providing timely, relevant, and accurate answers to their business questions. To achieve this mission, Customer Service and Support executives work to understand business needs and technical requirements and design and implement high value solutions in the GOBIND MOTORS platform. GOBIND MOTORS Customer Service and Support executives are an integral part of the Service Engineers and leverage knowledge and best practices across our global team for customer success.

Your Responsibilities:

Develop strong customer relationships so that the customer is feeling as if they were partnering with GOBIND MOTORS.

Being able to interact closely with all our customers on a wide range of topics to become their trusted advisor.

Carry out regular checks with all clients aimed to identify issues and concerns and work internally with several teams in addressing and resolving them.

Proactively work with customers almost as a partnership making sure they all keep being successful and achieve even higher degrees of success in their respective businesses.

Execute programs to ensure that GOBIND MOTORS is fully aware of the customer's adoption level, value realization, and overall satisfaction with the technology solution(s) and GOBIND MOTORS.

Collaborate with Business Development and Marketing Executives to identify areas of solution expansion and adoption opportunities

Maintain daily activities in system of record, tracking interactions with customers (experience with SalesForce preferred)

Develop technical understanding of all GOBIND MOTORS brand products.

Provide daily/weekly updates to manager on individual activity.

Skills / Experience / Requirements

Ability to manage multiple, simultaneous, cross-functional work streams.

Excellent communication skills, both orally and written are a must.

Bachelor’s Degree or equivalent and/or related work experience.

Must possess an enthusiastic personality and foster a positive work environment.

Client-focused attitude — a customer advocate.

Self-starter with an ability to identify areas for improvement.

Understanding of packaged application software implementation practices.

Bachelor’s Degree or equivalent and/or related work experience.

Job Summary

You could work in 2D and 3D designing software, which is known as surface modelling, or 3D design - called solid modelling using SolidWorks. In solid modelling, you'll be responsible to create a 2D/3D display of a structure buses / coach or components. Engineers could then use this to take a 'virtual tour' around and the inside of a new bus and coach models, for example, to decide the color combination and design of decals or how the interior may look like or where improvements could be made.

You'll also use your designs to help prepare cost estimates on projects and produce assembly instructions and maintenance manuals for installation, service and repair technicians. You will normally work in a small team, with each technician working on a different part of a project under the guidance of a design engineer.

Note that CAD work may have different names depending on the industry, including:

Computer aided industrial design (CAID)

Computer aided engineering (CAE)

Computer aided styling (CAS)

Computer aided manufacturing (CAM)

Knowledge, Skills & Abilities Necessary:

Ability to read and interpret complex drawings

Proficient in following software programs: SolidWorks, AutoCAD and Cad Code.

Be acutely aware of material thicknesses and stock inventory levels of sheet goods, lumber & hardware

Use logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.

Self-motivated, organized and able to multi-task.

Strong work ethic, dependability and team spirit.

Ability to collaborate with fellow peers and work in team based environment.

Efficient and accurate with a strong attention to detail.

Review 2D/3D drawings for proper measurements, function and construction.

Work out drawing issues with purchasing, drafting & project managers.

Program parts in SolidWorks or other Cam software.

Assist drafting in determining technical specifications and quality requirements for manufactured parts.

Review and analyze engineering drawings for accuracy.

Create Kitting packages for production.

Update drawings w/RFP stamp, republish, and print required sets.

Distribute drawings to production and update cell data.

Export / Import Product List into UA product management console.

Create and maintain type numbers for inventory store.

Have Knowledge of Machining, Assembly, Trimming & Finishing.

Job Description

As a Marketing Executive , you will work as part of a dedicated team to develop innovative and creative new product demonstrations, design new demo interfaces and demonstration configurations. You will also have the opportunity to deliver demos to customers provide technical sales support that will win over new prospects. The goal of this team is to ensure a high level of field support so that we can provide the best customer focused sales experience.

The Marketing Executive will help develop and execute a variety of marketing programs, including online and in-person events and report on the performance of each campaign element. The Marketing Program Specialist will also assist with the creation of the marketing plan to drive attendance to these programs, including helping to put together web landing pages, emails, and digital marketing plans. Candidates should have the ability to manage multiple projects simultaneously, with an eye for detail and a willingness to work together as a team to meet our deadlines and lead generation goals.

The right person will also be able to provide input into the program strategy, conceiving of new ideas and working to make these programs more effective as part of the overall GOBIND MOTORS go-to-market strategy. We are looking for the person who has been the task executioner of multiple marketing projects and is ready to execute. Our ideal candidate thrives in a fast paced environment, working on a variety of projects and is able to prioritize based on business goals.

Your Responsibilities (include but not limited to)

Align with regional sales teams to plan and execute a calendar of in-person events in support of regional and worldwide sales and marketing goals.

Develops and delivers outstanding MicroStrategy presentations and demonstrations that range from standard to custom demonstrations.

Generates referrals and leads for GOBIND MOTORS Group.

Collaborates with all surrounding GOBIND MOTORS sales and support teams to facilitate our selling cycles. Travel varies by geographic territory, but can be up to 85%. On occasion, proofs-of-concept can be held at customer locations causing volatility in this travel expectation.

Assist in the creation and execution of marketing plans that support the program, including email, online advertising, social media, field enablement and partner sponsorships.

Report on program performance on a regular basis using CRM/SalesForce.

Deliver regular communication to the field regarding program information, updates, expected involvement and access to promotional materials.

Update and maintain online registration system in CRM.

Manage vendor coordination, obtain quotes, submit purchase orders and track invoices.

Respond to ad hoc field and customer inquiries, and respond in a timely manner.

Assist with various projects as needed.

Skills / Experience / Requirements

Bachelor’s Degree or equivalent in Marketing and/or Business and related work experience.

3-5 years well rounded marketing or events experience.

Experience with Microsoft Office Suite and Google G Suite.

Organizational skills are essential; must be able to handle multiple projects simultaneously with attention to detail.

Extremely effective and proactive communicator capable of prioritizing and managing multiple tasks efficiently.

Excellent interpersonal skills, analytical insight, and outstanding problem solving skills.

Forward thinker eager to gain experience and expand position.

Bonus points for: experience with; understanding of a webcast/webinar platform; understanding of CRM, ERP, especially SalesForce.